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Terms of service

Last updated: May 15, 2026

Welcome to Social Media Sugar Fairy. These Terms of Service ("Terms") govern your use of our website (www.socialmediasugarfairy.com) and our services. By using our website or services, you agree to these Terms.

Please read them carefully. If you don't agree with any part, please don't use our website or services.

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1. About Us

Social Media Sugar Fairy is a boutique social media marketing agency providing services including:

  • Social media management

  • Meta ads (Facebook & Instagram) management

  • Email marketing services

  • Consulting and coaching programs

  • Content creation

Business Owners: Piotr Brzeski
Contact: hello@socialmediasugarfairy.com
Website: www.socialmediasugarfairy.com
Business location: Poland
NIP: 5862407073
REGON: 528970994

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2. Acceptance of Terms

By accessing our website, signing up for our newsletter, booking a consultation, or purchasing our services, you confirm that:

  • You're at least 18 years old

  • You have the legal capacity to enter into a binding agreement

  • You agree to comply with these Terms and all applicable laws

If you're using our services on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.

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3. Our Services 

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Service Descriptions

We offer various services as described on our website. Specific deliverables, timelines, and pricing for each project will be detailed in a separate proposal or service agreement provided before work begins.

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Service Limitations

We provide our services to the best of our ability based on industry standards and our experience. However:

  • We don't guarantee specific results. Social media and advertising results depend on many factors outside our control (algorithm changes, market conditions, your product/service, etc.)

  • Past results don't guarantee future performance. Examples and case studies we share are illustrative, not promises.

  • Platform changes happen. Social media platforms (Meta, Instagram, etc.) can change their rules, algorithms, or features at any time, which may affect our services.

 
4. Booking and Payment Terms
 
Booking Discovery Calls

Discovery calls are free of charge and are an opportunity for us to discuss whether we're a good fit to work together. Booking a call doesn't create any obligation to purchase services.

 

Service Agreements

Before starting work, we'll provide you with a written proposal or service agreement detailing:

  • Scope of work

  • Timeline

  • Total cost

  • Payment terms

  • Deliverables

By accepting the proposal (in writing or by making payment), you agree to its terms.

 

Payment Terms

  • Monthly retainers: Payment is due in advance on the 1st of each month

  • Project-based work: 50% deposit required to begin, 50% on completion (unless otherwise agreed)

  • Coaching programs: Full payment required before the program begins (or as outlined in payment plans)

Accepted payment methods will be specified in your service agreement.

 

Late Payments

If payment is more than 7 days late, we reserve the right to:

  • Pause services until payment is received

  • Charge late fees as outlined in your service agreement

  • Terminate the agreement after repeated non-payment

 

5. Refund and Cancellation Policy

 

Monthly Services

  • You can cancel monthly services with 30 days written notice

  • Services will continue until the end of the notice period

  • No refunds for partially used months

 

Project-Based Services

  • Deposits are non-refundable as they cover initial work and time

  • If work has begun, completed work will be billed even if you cancel mid-project

 

Coaching Programs

  • You have 14 days from the start of the program to request a refund (minus any sessions already completed)

  • After 14 days, no refunds are provided

  • If you can't continue, we may offer to pause and resume the program (case-by-case basis)

 

Discovery Calls

Free of charge. You can cancel anytime with at least 24 hours notice.

 

Our Right to Cancel

We reserve the right to refuse or terminate services at any time if:

  • A client is abusive, disrespectful, or violates these Terms

  • A client engages in illegal or unethical practices

  • A client requires services outside our scope or values

  • Payment is significantly overdue

In such cases, we'll refund any unused portion of pre-paid services.

 

6. Client Responsibilities

To get the best results from our services, you agree to:

  • Provide accurate information about your business, goals, and target audience

  • Give us timely access to necessary accounts, tools, and information

  • Respond promptly to our requests for input, approvals, or feedback

  • Pay invoices on time as outlined in your service agreement

  • Follow our recommendations or accept responsibility if you choose not to

  • Maintain your own backups of your social media content and data

  • Comply with platform terms of service (Meta, Instagram, etc.) and applicable laws

  • Approve content and ads before they go live (where applicable)

 

7. Intellectual Property

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Our Content

All content on our website (text, images, graphics, logos, blog posts, etc.) is owned by Social Media Sugar Fairy and protected by copyright laws.

You may not:

  • Copy, reproduce, or distribute our content without permission

  • Use our content for commercial purposes

  • Modify or create derivative works from our content

You may:

  • Share our blog posts and content on social media (with proper credit)

  • Quote small portions with attribution

 

Client Work

For work we do for you:

  • You own the final deliverables (content, graphics, copy) once full payment is received

  • We retain the right to use the work in our portfolio, case studies, and marketing materials (unless we've agreed otherwise in writing)

  • We retain ownership of underlying strategies, templates, frameworks, and processes we use

  • Any third-party content (stock photos, music, etc.) we use in your work is subject to those third-party licenses

 

Your Content

You retain ownership of any content, materials, or information you provide to us. You grant us a license to use, modify, and display this content as needed to provide our services.

 

8. Confidentiality

We respect your business and treat all information you share with us as confidential. We won't:

  • Share your business details, strategies, or financial information with third parties

  • Discuss specifics of our work with you publicly without permission

  • Use your information for any purpose outside our work together

This obligation continues even after our working relationship ends.

You agree to maintain the confidentiality of our:

  • Pricing, strategies, and proprietary methods

  • Internal processes and frameworks

  • Any confidential information shared during our work

 

9. Limitation of Liability

To the fullest extent permitted by law:

  • We're not liable for indirect, incidental, special, or consequential damages

  • Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose

  • We're not responsible for losses caused by:

    • Platform changes or outages (Meta, Instagram, etc.)

    • Algorithm changes

    • Your failure to follow our recommendations

    • Issues beyond our reasonable control

This doesn't limit liability where the law doesn't allow it (such as for fraud or gross negligence).

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10. Disclaimer

Our services and content are provided "as is" without warranties of any kind, express or implied.

We don't guarantee:

  • Specific business results, sales, leads, or growth

  • That our services will be uninterrupted or error-free

  • That information on our website is always complete or accurate

Any business decisions you make based on our advice or services are your own responsibility.

 
11. Website Use

By using our website, you agree NOT to:

  • Use it for any illegal purpose

  • Hack, attempt to gain unauthorized access, or interfere with the site

  • Scrape, copy, or harvest data from the site

  • Upload viruses, malware, or harmful code

  • Misrepresent your identity or affiliation

  • Use the site to spam, harass, or harm others

We reserve the right to block access or take legal action against violations.

 

12. Third-Party Tools and Services

Our services may involve third-party tools and platforms (Meta, Instagram, Mailchimp, Klaviyo, etc.). Your use of these is governed by their own terms of service.

We're not responsible for:

  • Changes to these platforms

  • Outages or technical issues with third-party tools

  • Account suspensions or bans by third-party platforms

 
13. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

 
14. Changes to These Terms

We may update these Terms from time to time. When we make significant changes, we'll:

  • Update the "Last updated" date

  • Notify clients via email

  • Post a notice on our website

Your continued use of our services after changes means you accept the updated Terms.

 
15. Governing Law and Disputes

These Terms are governed by the laws of Poland.

If we have a disagreement, we'll first try to resolve it directly through honest conversation. If that doesn't work, the dispute will be resolved through the courts of Poland.

For EU consumers, you also have the right to use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

 

16. Severability

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms remain in full force and effect.

 

17. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements or proposals, make up the entire agreement between us regarding your use of our website and services.

 

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: hello@socialmediasugarfairy.com
Website: www.socialmediasugarfairy.com

Thanks for taking the time to read this. We believe in clear, fair terms because that's how good business relationships are built. 🤍

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